How to get help in TeacherZone!
Our customer success team is always happy to help! Here are ways in which we can assist:
- LIVE training sessions with our knowledgable staff
- The use of our knowledge base, which houses hundreds of helpful articles with screenshots and screen recordings
- System walk throughs
Here's an overview of ways you can get help:
Have a question or need technical support?
- Chat with us:
- bottom right of any screen in TeacherZone
- Email us:
- Call us:
- If you have an URGENT need then please feel free to call us at +1- 855-970-ZONE (9663)
F.A.Q.:
Easily locate the answers you need by searching our FAQ, conveniently located at the bottom right of every screen. You can also access the help desk directly by clicking here.
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Admin Walk-through:
Navigate through system walk-throughs conveniently located on the top right corner of admin screens. These step-by-step guides provide detailed instructions on utilizing different features and functionalities within the system, making administrative tasks more efficient. Access these walkthroughs by logging into an admin or subadmin account and locating them on the top right of the home screen.
Live Trainings:
To schedule a staff training session or quickly share your screen to discuss something pertinent, please reach out to us via email using the address provided above.
- Teacher workshop:
- For teachers looking to enhance their efficiency when using the system, we recommend checking out our teacher workshop. This workshop provides a detailed explanation of the teacher app and guides users on how to utilize essential functions within our system effectively
Note: We host a live teacher workshop every Thursday. Click here to get scheduled.