Accounting Discrepancies Troubleshooting

Occasionally, accounting discrepancies can happen - daily transaction batch reports, payment reports, and quarterly reports may not line up. First, don't panic! Here are a few things to look at and consider when that happens:

1. When your school's "batching" closes:
   
   1. TeacherZone's default batching time is 3PM Pacific/5PM Central/6PM Eastern. This means that any transactions that are run after the system batches will not be batched until the following day and this may affect how these transactions and their dates are appearing on reports
2. Utilizing ACH as a payment method:
   1. While TeacherZone submits ACH payments immediately, the student's bank may not officially release the funds for up to 10 days. Because of this, TeacherZone will essentially "loan" the school the ACH money until the bank responds
      1. Note: if the funds are declined by the student's bank, TeacherZone will still pull their own funds and it's up to the school to contact the student to agree upon another payment method
3. Refunds within TeacherZone to students:
   1. While refunds will show immediately in TeacherZone, the actual refund policy is up to the discretion of the student's cardholder. Some credit card company policies state that refunds can take anywhere from 3-7 business days
4. Custom payment types used with TeacherZone:
   
   1. Many schools have custom payment types that they allow their students to pay with, including cash, Venmo, Zelle, checks, etc. While the school can list transactions as being paid with that by selecting that payment type, this is merely for reporting purposes within TeacherZone. The actual funds will not reflect in the payment gateway - only credit card and ACH transactions will. See more here: Custom Payment Types